Returns

General

If you wish to return an item, please contact us first.

Any unwanted items must be sent back at the customer's expense in original packaging and condition. Please return the goods to:

Kate's Equestrian Supplies,
Unit 18 Newton Road,
Harrowbrook Industrial Estate,
Hinckley,
Leicestershire,
LE10 3DS

Telephone: 07834 230006

If you need to return the goods you have received, we will refund you providing they are sent back at your expense in new resaleable condition, in original packaging and with original labels attached, with the original receipt within 30 days.

We suggest for your own protection you use registered post or signed-for courier. Contact us for advice if needed.

Any refund will be issued once we have received the goods, in their original condition. This refund only includes the total of goods sent, not the delivery charge. We do not charge a restocking fee for returned items.

Soiled Goods

We do not accept soiled items as returns. When trying rugs on your horse, we advise that you do this over a clean summer sheet to prevent the new rug from becoming dirty and/or hairy.

Faulty Goods

Any goods with manufacturing faults will be replaced or refunded. This does not affect your statutory rights.

If goods are damaged in transit or a fault is detected on inspection, we will either replace, offer an alternative or refund your payment once the item has been returned to us. If you wish to return an item, please contact us first.

Exchange

If you wish to exchange an item, perhaps for a different size or colour, please contact us to check availability. You will be responsible for the cost of return postage. We do not charge postage for sending the exchange item out to you. If there is a price difference we will either refund or charge the extra.

Customer Testimonials

I received the new coat on Saturday and it fits her perfect ! Thank you

Gail & Bettie x

Just to let you know that I have received my first order from you. Service was first class, and very pleased with the rug. Wouldn't hesitate to recommend you or the rug.

Regards Mavis Tyers

Jacket arrived safe and sound, Mrs B now has a smiley (and warm) face. Thanks for your help.

Lee Bradley

Kate, thank you for your super service.

Ted

Just wanted to say a massive thanks for all your help with the jods. Lauren loved them and they matched her new top perfectly. Hope you have a fab new year and I look forward to placing more orders with you in the future.

Kim

Most comfortable wellies I've ever had & they look good too!

M Lawrance

Received my Puffa Coat, love it thank you and thank you for a great service

Kelly L-P

Absolutely Stunning!! & Amazing Service Too!!... Many thanks :-)

Jo S

Received navy headcollar and navy leadrope. They're brilliant quality. I've inboxed you for some more :-)

Jemma S

Hi - I just wanted to let you know that the Rhinegold Thor HW rug that I purchased from you a few days ago arrived the following day, and to say thank you for your amazing service! The rug was incredibly good value, and your response incredibly quick. Many thanks from a grateful customer!

Ginny S

Just to thank you for the body brush, which arrived really quickly. I am very pleased with it - just what I wanted, and excellent service and communication also

Stephanie

What a smashing rug. I'll certainly be back for more stuff. I'm very impressed. Thank you for sending it so quickly

Irene

Thank you for sending the rug out so fast. I have just received it. What great service

Levi