FAQ’S



Is Kate’s Equestrian Supplies a shop?

Kate's Equestrian Supplies is predominantly an online store, however we now offer riding hat and body protector fittings from our showroom in Hinckley, Leicestershire. Our full range of products is available to see on our website, but we also have a selection of products on display in the showroom. The showroom is open by appointment only, so please call, email or contact us on Facebook to book before visiting.

Why do I need an appointment to visit your showroom?

Appointments are necessary so that I can focus my attention on you, the customer. I run the business on my own, so it is not possible to serve several customers at once especially when I’m doing riding hat and body protector fittings. It also means that I can offer appointments to suit the customer, whether it is after work, after school or at the weekend.

Can I collect my order from your premises?

Yes, you can. Please make an appointment to visit the showroom to make your purchase in person.

What size jodhpurs will fit my 9yr old granddaughter?

We do get asked questions like this quite often so we have put size guides (where available) on the product listings. You will find them in the product images. If there is a product without a size guide, or if you require further assistance please contact us and we will try our best to help.

How long will it take for my order to arrive?

We attempt to get all orders placed before 2:30pm posted the same day (Monday to Friday). Standard postage is sent by Royal Mail 48 or Parcelforce 48 which usually takes 2 working days, but can take longer during busy periods. You have the option to choose quicker postage at extra cost.

What if I change my mind about the item I have ordered?

If your order hasn’t been posted yet, we can cancel the order and refund you. If your item has already been posted you will need to return it to us for a refund/exchange (see below).

How do I return an item?

If you wish to return an item please contact us first by email (sales@katequestrian.co.uk). We have a 30 days return policy but we do extend this over the Christmas period for unwanted gifts or gifts that didn’t fit.

Please see our Returns Policy.

How do I pay?

You can order and pay on our website using Paypal or by debit or credit card via Opayo. If you prefer, you can call us to place your order and we will take your payment securely over the phone. We can also take cash or card payments in person.

Can I speak to someone about my order?

Yes, you can call Kate on 07834 230006 during office hours to discuss your order. Alternatively, you can email us at sales@katequestrian.co.uk.

How do I make a complaint?

Please email us at sales@katequestrian.co.uk if you wish to make a complaint.

Customer Testimonials

I received the new coat on Saturday and it fits her perfect ! Thank you

Gail & Bettie x

Just to let you know that I have received my first order from you. Service was first class, and very pleased with the rug. Wouldn't hesitate to recommend you or the rug.

Regards Mavis Tyers

Jacket arrived safe and sound, Mrs B now has a smiley (and warm) face. Thanks for your help.

Lee Bradley

Kate, thank you for your super service.

Ted

Just wanted to say a massive thanks for all your help with the jods. Lauren loved them and they matched her new top perfectly. Hope you have a fab new year and I look forward to placing more orders with you in the future.

Kim

Most comfortable wellies I've ever had & they look good too!

M Lawrance

Received my Puffa Coat, love it thank you and thank you for a great service

Kelly L-P

Absolutely Stunning!! & Amazing Service Too!!... Many thanks :-)

Jo S

Received navy headcollar and navy leadrope. They're brilliant quality. I've inboxed you for some more :-)

Jemma S

Hi - I just wanted to let you know that the Rhinegold Thor HW rug that I purchased from you a few days ago arrived the following day, and to say thank you for your amazing service! The rug was incredibly good value, and your response incredibly quick. Many thanks from a grateful customer!

Ginny S

Just to thank you for the body brush, which arrived really quickly. I am very pleased with it - just what I wanted, and excellent service and communication also

Stephanie

What a smashing rug. I'll certainly be back for more stuff. I'm very impressed. Thank you for sending it so quickly

Irene

Thank you for sending the rug out so fast. I have just received it. What great service

Levi