Terms & conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use which together with our privacy policy govern Kate's Equestrian Supplies' relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term "Kate's Equestrian Supplies" or "us" or "we" refers to the owner of the website whose registered office is Unit 18, Newton Road, Harrowbrook Industrial Estate, Hinckley, Leicestershire, LE10 3DS. The term "you" refers to the user or viewer of our website.

General

These Terms and Conditions apply to all transactions between us and yourself. They do not affect your statutory rights. Please read them carefully.

We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website.

These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these Terms and Conditions.

Customer Orders

We will treat each order for goods as an offer by you to purchase the goods subject to these Terms and Conditions.

To order goods over the telephone or on our website, you must be at least 18 years of age. All telephone orders will be acknowledged verbally at the time of order and all orders placed on our website will be acknowledged electronically by email. Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected. Alternatively, we may decline all or part of your order for any reason, in which case we will inform you by telephone or email.

When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

Prices

The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers' prices or the imposition of any taxes or duties or, if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged, we will inform you of the correct price and give you the opportunity to cancel the order. All prices include standard delivery charges which will be payable as indicated at the time the order is placed. There are also alternative delivery options available at extra cost.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative.

On occasion, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time on other outlets. We are under no obligation to honour any other price or promotion in the event that they differ from those on the website. Similarly, our other outlets are under no obligation to honour any website price or promotion in the event that they differ.

Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mis-priced. If we discover a pricing error we will, at our discretion, either contact you and ask whether you wish to cancel your order or continue with the order at the correct price, or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

Prices that are reduced for sales and promotions are only valid for the specified period.

Order Processing

Your order is sent directly to our office for processing. Once we have received your order and payment, our staff pick, pack and dispatch the item. We aim to do this the same day for all orders received before 2pm Monday to Friday.

Order Tracking

You can track the process of your order at any time by logging into My Account from the Home page on this website.

Security (Sage Pay)

We use the industry leading internet payment company Sage Pay to protect your card details and protect us from fraud. The following security systems are used.

Transaction Security. All transaction information passed between merchant sites and the Sage Pay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Encryption And Data Storage. All sensitive data is secured on Sage Pay using the same internally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract.

Links To Banks. Sage Pay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Employee Access. No individuals within our company or Sage Pay are able to decrypt transaction information or cardholder data. Our systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even from our own employees because our systems never display the full card numbers, even on administration screens.

Security (PayPal)

We use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details. They are passed in a highly secure way directly to PayPal for processing. Industry leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk.

Delivery

Standard UK delivery is free throughout the UK. Other delivery options are available at extra cost. Once you have placed an order it will be dispatched the same day or the next day depending on the time the order was placed. If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection cost.

If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.

We only deliver goods to the delivery address on your order.

Availability

All information provided on the products on this website is intended as a guide only. Dimensions and weights are only approximate, as are colours. If you are ordering goods that are out of stock we will dispatch them when they are received from our supplier.

On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

Returns

If you wish to return an item, please contact us first. Any unwanted items must be sent back at the customer's expense in original packaging and condition. Please return the goods to:

Kate's Equestrian Supplies,
Unit 18 Newton Road,
Harrowbrook Industrial Estate,
Hinckley,
Leicestershire,
LE10 3DS

Telephone: 07834 230006

If you are unhappy with the goods received we will refund you if they are sent back at your expense in new resaleable condition, in original packaging and with original labels attached, within 30 days along with the original receipt.

We suggest for your own protection you use registered post or signed-for courier.

Any refunds will be issued once we have received the goods, in their original condition. This refund only includes the total of goods sent, not the delivery charge.

We will not charge a restocking fee for returned items.

Any goods with manufacturing faults on arrival will be replaced or refunded. This does not affect your statutory rights.

Laws

These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.

Customer Testimonials

I received the new coat on Saturday and it fits her perfect ! Thank you

Gail & Bettie x

Just to let you know that I have received my first order from you. Service was first class, and very pleased with the rug. Wouldn't hesitate to recommend you or the rug.

Regards Mavis Tyers

Jacket arrived safe and sound, Mrs B now has a smiley (and warm) face. Thanks for your help.

Lee Bradley

Kate, thank you for your super service.

Ted

Just wanted to say a massive thanks for all your help with the jods. Lauren loved them and they matched her new top perfectly. Hope you have a fab new year and I look forward to placing more orders with you in the future.

Kim

Most comfortable wellies I've ever had & they look good too!

M Lawrance

Received my Puffa Coat, love it thank you and thank you for a great service

Kelly L-P

Absolutely Stunning!! & Amazing Service Too!!... Many thanks :-)

Jo S

Received navy headcollar and navy leadrope. They're brilliant quality. I've inboxed you for some more :-)

Jemma S

Hi - I just wanted to let you know that the Rhinegold Thor HW rug that I purchased from you a few days ago arrived the following day, and to say thank you for your amazing service! The rug was incredibly good value, and your response incredibly quick. Many thanks from a grateful customer!

Ginny S

Just to thank you for the body brush, which arrived really quickly. I am very pleased with it - just what I wanted, and excellent service and communication also

Stephanie

What a smashing rug. I'll certainly be back for more stuff. I'm very impressed. Thank you for sending it so quickly

Irene

Thank you for sending the rug out so fast. I have just received it. What great service

Levi