Privacy & cookies policy

This Privacy Policy sets out how Kate's Equestrian Supplies uses and protects any information that you give Kate's Equestrian Supplies when you use this website.

Kate's Equestrian Supplies is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with the Data Protection Act 1998, the General Data Protection Regulations (GDPR) and this Privacy Policy.

Kate's Equestrian Supplies may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 12th May 2018.

What We Collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode
  • Other information relevant to customer surveys and/or offers

What We Do With The Information We Gather

We require this information to understand your needs and provide you with a better service and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information we think you may find interesting, using the email address which you have given us, providing you have given consent.
  • From time to time, we may also use your information to contact you for order clarification or market research purposes. We may contact you by email or phone. We may use the information to customise the website according to your interests.

Your information will not be disclosed to third parties unless you give explicit permission or there is a legal reason to do so.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

  • If you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time by writing to or emailing us at sales@katequestrian.co.uk or by clicking on unsubscribe in any of our marketing emails.
  • We will not sell, distribute or lease your personal information to anyone unless we are required by law to do so.

Right To Request Information

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Kate's Equestrian Supplies, Unit 18 Newton Road, Harrowbrook Industrial Estate, Hinckley, Leicestershire, LE10 3DS or email sales@katequestrian.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. These pieces of information are used to improve the services we provide to you. We use cookies to keep track of what you have in your basket, and to remember you when you return to our site. To purchase products on our website, you will need cookies enabled. If you don't wish to enable cookies, you can still browse the site and use it for research purposes.

We do have relationships with carefully-selected suppliers who may also set cookies during your visit.

  • Google Analytics. [Cookie names: _utma _utmb _utmc _utmz ]. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For more information see the Google Privacy policy.
  • Google Maps. [Cookie name: NNID PREF]

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

Learn how to remove cookies set on your device.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website.

Customer Testimonials

I received the new coat on Saturday and it fits her perfect ! Thank you

Gail & Bettie x

Just to let you know that I have received my first order from you. Service was first class, and very pleased with the rug. Wouldn't hesitate to recommend you or the rug.

Regards Mavis Tyers

Jacket arrived safe and sound, Mrs B now has a smiley (and warm) face. Thanks for your help.

Lee Bradley

Kate, thank you for your super service.

Ted

Just wanted to say a massive thanks for all your help with the jods. Lauren loved them and they matched her new top perfectly. Hope you have a fab new year and I look forward to placing more orders with you in the future.

Kim

Most comfortable wellies I've ever had & they look good too!

M Lawrance

Received my Puffa Coat, love it thank you and thank you for a great service

Kelly L-P

Absolutely Stunning!! & Amazing Service Too!!... Many thanks :-)

Jo S

Received navy headcollar and navy leadrope. They're brilliant quality. I've inboxed you for some more :-)

Jemma S

Hi - I just wanted to let you know that the Rhinegold Thor HW rug that I purchased from you a few days ago arrived the following day, and to say thank you for your amazing service! The rug was incredibly good value, and your response incredibly quick. Many thanks from a grateful customer!

Ginny S

Just to thank you for the body brush, which arrived really quickly. I am very pleased with it - just what I wanted, and excellent service and communication also

Stephanie

What a smashing rug. I'll certainly be back for more stuff. I'm very impressed. Thank you for sending it so quickly

Irene

Thank you for sending the rug out so fast. I have just received it. What great service

Levi